Swim School

Suspending your Swimming Lessons

If you are going away or know your child may miss a minimum of 2 weeks of their swimming lessons throughout the year, why not put their enrolment on hold.

Suspending their enrolment is quick and easy. Simply click the Suspension Form link below to submit it online, or fill out a hard copy at the Bayswater Waves Swim School office.

The form must be sent to the Swim School Office no later than 4 business days prior to your first suspension date.

Cancelling your Swimming Lessons

Is suspending your enrolment not an option and you need to cancel your swimming lessons?

A Direct Debit Cancellation Notification Form must be completed and returned to the Swim School Office to cancel perpetual swimming lessons.

Just click the “Cancellation Form” link below to submit the form online. Alternatively, Cancellation Notification Form hard copies can be filled out and submitted at the Bayswater Waves Swim School office.

The form must be sent to the Swim School Office no later than 4 business days prior to your next debit date. No refunds or credits will be issued for any unused lessons.

If you unexpectedly miss a swimming lesson, please contact us on the day so that we can offer a Practice Pass.

Our Practice Pass includes one free access to our general pools for either 2 Adults and 2 Children, or, 1 Adult and 3 Children.

This pass is valid for 3 years and is redeemable during opening hours, other than the relevant lesson time.

To add a Practice Pass to your swimming lesson account today, email swim.school@bayswater.wa.gov.au

Please note: If your child is currently enrolled in lessons and you want to change/move the day or time this can only be done by calling swim school.

Enrolments using a Kidsport voucher need to be processed by Swim School office.

Existing Customers:

• Accounts are set up with the parent name using the same email address attached to your existing (child’s) enrolment and parent DOB. If you are unsure please call swim school office.
• The email address must be unique to that parent (ie. not same email address as other parent/guardian who may have an account such as a gym membership).
• The parent setting up the account must be the one noted as Parent/Guardian contact on the child account.
• Only one parent can hold the account and view children’s progress.
• Once the parent account is set up, siblings will show from the dash board.

New Customers:

Accounts are set up in the parents name – this will be person responsible for paying the account and will be the primary contact.

Siblings are then enrolled under the parent account.